TERMS AND CONDITIONS
We do not guarantee that all the items available at the ChristianandFilippa.com online shop are in stock at the time of your order. In case we are out of stock of any items in your order we will contact you by phone or by e-mail. CHRISTIAN and FILIPPA cannot warrant that the content of ChristianandFilippa.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. CHRISTIAN and FILIPPA may at any time change the content of the site and the items available in the product range. Though CHRISTIAN and FILIPPA strives to always display the correct texts, images and pricing in the site and web shop, errors may occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled. CHRISTIAN and FILIPPA cannot be held responsible for any damage caused from using the site or not being able to use the site. CHRISTIAN and FILIPPA cannot guarantee a problem-free, uninterrupted and secure access to the web site.
COPYRIGHT PERMISSION NOTICE
Our trade marks include (amongst others) the CHRISTIAN and FILIPPA name. logo and labels. These trademarks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.
CHRISTIAN and FILIPPA uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.
ChristianandFilippa.com may contain links to other websites beyond our control. We cannot be held responsible for content or privacy policies of such sites.
VIOLATION OF RULES
CHRISTIAN and FILIPPA reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.
PAYMENT AND PRICES
We accept payments by PayPal, Visa, Eurocard, MasterCard and American Express. The full amount will be charged on the date of the shipment (i.e. when the package is dispatched). If your country is part of the European Union (EU), prices include VAT at 20 %. Shipping costs may be added to your order. Please view Shipping below for shipping charges. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. CHRISTIAN and FILIPPA does not keep its customers' payment card details.
Free Shipping on orders of 2 or more candles. For any questions please contact firstname.lastname@example.org
EXCHANGES AND RETURNS
During 30 days following the delivery of your order, you may request the refund of items, which you must return to us in unused condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Online Store cannot accept returns where labels have been removed or products opened. In the case of a product broken during transportation, please send a photo email@example.com For returns please follow the procedure as detailed below. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability. Faulty items will be replaced by the same type of product, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery. Returns can only be made as described in Christian and Filippa;s Online Store’s instructions. Items cannot be exchanged or refunded at our stores.
In case of Force Majeure, CHRISTIAN and FILIPPA's obligations are rendered null and void. The contract between you and CHRISTIAN and FILIPPA can in such cases be partially or fully terminated by yourself or by CHRISTIAN and FILIPPA . A Force Majeure is defined as event of war, civil war, revolution, riot, governmental measures, strike lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. CHRISTIAN and FILIPPA will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.