- HOW MUCH DOES DELIVERY COST?
We Ship Worldwide - Shipping is free of charge when ordering 2 or more candles and £4 on single orders
- DO YOUR CANDLES USE NATURAL WAX?
Yes absolutely, our scented candles contain 100% natural soy wax and only the highest quality perfumes.
- WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at firstname.lastname@example.org so we can urgently review the matter for you!
- HOW DO I REQUEST A RETURN?
Requesting a return is really easy! Simply email email@example.com so we can allocate a Returns Authorisation (RA) number for you. (Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.) Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost). CHRISTIAN and FILIPPA can not be held liable for the loss of items being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
- WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery. Order within the EU do not incur any additional fees.
Please be aware that CHRISTIAN and FILIPPA does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by CHRISTIAN and FILIPPA - please contact your local customs office to find out more information if you are unsure of the charges.
- WHEN WILL MY ORDER ARRIVE?
We generally deliver all orders in 3-5 working days
There may be the occasional delay due to Customs Clearance processes which are out of our control
- DOES CHRISTIAN and FILIPPA DELIVER WORLDWIDE?
Absolutely. We ship all over the world!
- WHAT PAYMENT METHODS DOES CHRISTIAN and FILIPPA ACCEPT?
Currently we accept Credit Card Payments and PayPal. If you would like to arrange payment via another method, we are happy to try and assist your request!
Please contact us directly at firstname.lastname@example.org to arrange this.
- HOW CAN I CONTACT YOU?
We have 24 / 7 Live Chat on the website, or email email@example.com
- IS IT SAFE TO PURCHASE ONLINE FROM THE EBOUTIQUE?
Absolutely! CHRISTIAN and FILIPPA is based in London, England, and managed by Europeans. CHRISTIAN and FILIPPA uses GeoTrust Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.
However, if you are still concerned with placing your order, please contact firstname.lastname@example.org and we will contact you regarding an alternative method to place your order!